Riverside College of Health Careers believes in transparency and making things right. If you have a negative experience or see any ethical standards violations at Riverside College of Health Careers, you can express concerns through a complaint to the College and its accreditors.
As a student, if you have a concern related to an academic issue that you are unable to resolve informally with your faculty and/or the staff, you are encouraged to file a grievance with your program director. If you disagree with your program director’s decision, you may appeal their decision to the Student Evaluation Committee (SEC). Decisions of SEC can then be appealed to the Executive Director of the College, the final step in the appeal process at the College.
Students will not be subject to adverse actions by a College official as a result of initiating a grievance or appeal.
Complaints Can Be Submitted Electronically or Mailed
Submit complaints to [email protected]. Complaints that cannot be resolved by direct negotiation with the College, in accordance with its written appeals policy, may be filed with:
State Council of Higher Education for Virginia (SCHEV)
101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219
Tel: (804) 225-2600 | Fax: (804) 225-2604
Student concerns, complaints and appeals can also be filed with the Riverside College of Health Careers program directors, program-specific accrediting agencies, governing agencies the Federal government’s Office for Civil Rights (OCR), or the U.S. Department of Education.
RCHC recognizes SCHEV as Virginia’s State Authorization Reciprocity Agreement (SARA) Portal Entity as the oversight agency assigned to resolve complaints related to online education.
The Virginia State Approving Agency (SAA) is the approving authority of education and training programs for Virginia. While most complaints should initially follow the school grievance policy, if the situation cannot be resolved at the school, the beneficiary should contact the SAA office at [email protected].
GI Bill® concerns: Contact the financial aid department at [email protected] with concerns regarding the GI Bill. Additional information about education benefits offered by Veterans Affairs is available at the official U.S. government website at benefits.va.gov/gibill.
Title IX and CLERY Act Complaints
Sexual and gender-based harassment is prohibited at Riverside College of Health Careers. Title IX complaints include sexual assault, domestic violence, dating violence, stalking and sexual and gender-based harassment or discrimination. If you experience any of these, please report it immediately. Our Title IX/CLERY Coordinator and other staff members are trained to respond to these issues and will support you safely and confidentially.
We encourage you to contact the Title IX/CLERY Coordinator, in person or at:
[email protected]
316 Main St.
Newport News, VA 23601
(757) 240-2203
If you are interested in receiving a full copy for the College Policy on Sexual Harassment, please contact the Title IX Coordinator.
Diversity, Equity and Inclusion Complaints
Riverside College of Health Careers strives for continuous improvement, we welcome your thoughts and feedback, as well as any formal requests for action on matters of diversity, equity and inclusion.
Please refer inquiries or complaints regarding DEI to the college administration.
Learn More About the College’s Diversity, Equity and Inclusion Initiatives